These principles guide our actions

In a digital world, trust is the most valuable asset—and that trust begins with protecting your most valuable asset: your business data. At Poool, we don’t view data security as merely an IT requirement, but as our core promise to you. We build the secure foundation that lets you sleep soundly at night and make bold decisions during the day.

But for us, security also means never letting you down technologically. Standing still is not an option in our partnership. While you focus entirely on your core business, we work tirelessly in the background to make Poool even better. Whether it’s new legal regulations, changing technological standards, or innovative features that noticeably lighten your daily workload: We keep pace with the future so that you can, too. This way, you’re not just investing in a tool, but in the reassuring certainty that your company will always stay at the cutting edge—legally, technologically, and functionally.

True partnership isn’t proven during a sales pitch, but when the day-to-day reality sets in. At Poool, we’re convinced that working together as equals is the only true foundation for lasting success. That’s why, for us, signing the contract doesn’t mean “it’s all done”—on the contrary: it’s the starting point for a journey we’ll take together.

While with large corporations you often get lost in anonymous call centers or endless ticket queues, we prioritize direct communication. Our support isn’t an optional extra, but a fixed, integral part of our philosophy.

We see ourselves as your extended arm and sparring partner. Should questions arise or challenges slow down your workflow, we guarantee you fast, expert feedback. We don’t solve problems with a one-size-fits-all approach, but with an understanding of your individual processes. Because at the end of the day, we don’t sell licenses—we provide the benefits of seamless collaboration that you can rely on at all times.

We are entrepreneurs ourselves and know that, at the end of the day, software is an essential tool that must work so that you can achieve your goals.

That’s why, when we develop our software for new industries, we don’t start at the drawing board—we start by listening. We spend weeks sitting down with experts and people on the front lines to understand where the real pain points lie in their day-to-day work. We want to know how your business works in detail—and where your industry might differ from others.

We go to this trouble so that Poool isn’t a rigid straitjacket. The goal is a solution that fits 95% of all companies right away, without you having to painstakingly rebuild everything. We believe the software should adapt to your people—not the other way around. That leaves you more time for what makes your business successful.

As your partner in transformation, we know that the biggest hurdle with new software is rarely the technology itself, but rather the team’s willingness to adopt it. Let’s be honest—no one wants extra work or complicated click paths. That’s why we don’t just throw you and your employees in at the deep end.

Before the first click in the system takes place, we work together to develop a blueprint. This means we first map out your internal processes and show how Poool integrates with them. This takes the pressure off the project and gets your team on board from the very start.

The key benefit for you: Thanks to this preparation, we know your company so well that we won’t have to guess later on. When your team has a question for us, we already know how you work and can provide targeted help right away.

Poool places the highest priority on protecting your data. We naturally comply with all GDPR requirements and even go above and beyond them. With our strict security measures, we set new standards for data protection in the industry and give you the assurance that your data is in the best hands with us.

We back up your data not just once, but three times. Daily backups on redundant servers provide an additional layer of security. This ensures your data is always available, even in the unlikely event of a failure. With Poool, you can rest assured that your data is safe.

With Poool, excellent support is included—free of charge and with no limits. Every license includes access to our dedicated team of German-speaking experts, who are here to assist you with any questions you may have about Poool. Whether you need help with a specific feature, are looking for best practices to optimize your processes, or simply have a question—we’re here for you. Anytime, at no extra cost, and maybe even with a friendly Tyrolean accent.